As Senior Director of Customer Success at AdRoll (a division of NextRoll), Victoria Waterman oversees not one, but three international groups: Onboarding, Scaled Customer Success and Strategic Account Management. Needless to say, she’s busy! She managed to carve out some time to talk about what motivates her, and how her friends and mentors provide the guidance to keep going.

What do you enjoy most about your role?

There are many things that I love about my role, but the #1 for me is having an impact on the customer experience. It can be extremely frustrating to have poor customer service. As someone who has had their fair share of them, I have empathy for people who aren’t satisfied after an experience or interaction with a company. Therefore, I’m constantly thinking through the customer lens and work to ensure that as a Customer Service leader, I’m doing right by them. My favorite part of the job is working with my team and gathering feedback to figure out what works, what doesn’t, and problem solving cross-functionally to do best by our customers.

What does ambition mean to you?

Ambition means never settling for less and having the strength and focus to carry on despite obstacles that might come your way. It’s no easy feat, but I believe I’m ambitious and am lucky to have a circle of like-minded friends who keep me going.

How do you balance work and life?

Balancing work and life is essential, especially now when the lines can be blurred as many people work from home. My personal trick is to keep up with my regular routine, which includes morning workouts, time for meals and snacks, and – most importantly – logging off at the end of the day! 

What words do you live by?

“No regrets” is my motto. Life is short, and it’s important to enjoy every moment in your personal and professional life.

Who’s your favorite woman leader or mentor and why?

Bridget Winston is my absolute favorite leader. I had the pleasure of working with her at Shutterstock, while she was the Chief Revenue Officer. Bridget was unapologetically herself, and didn’t try to fit the mold of a male leader. She was a burst of energy that dramatically changed the vibe of the whole Sales team. Her ability to connect with employees and show genuine interest in people was unique. Personally, it set a new standard for how I think leaders should act and engage with employees.

Feeling ambitious? Learn how we empower women here at NextRoll and help them thrive in their careers.